Privacy Policy

Commitment to Customer Discretion and Privacy

Os Gear recognizes that customers ordering performance compounds, hormone therapies, peptides, and wellness pharmaceuticals value strict personal confidentiality. This Privacy Policy explains what information we collect when you browse osgearss.com, register an account, submit a support ticket, or complete a purchase, as well as how that information is protected and the privacy rights available to residents of the United States.

We adhere to data minimization principles: we collect only the information reasonably necessary to process your payment, pack and deliver your order accurately, provide responsive customer support, and maintain store security. Os Gear never sells, rents, trades, or monetizes customer names, email addresses, telephone numbers, or order histories with data brokers or external marketers.

Categories of Information We Collect

When you interact with Os Gear, we collect two primary categories of data:

• Information Provided Directly by You: Your full name, billing address, shipping address, email address, telephone number, account login credentials, order contents, and messages or attachments submitted through our WPForms contact desk or order notes.
• Technical and Session Information: Your Internet Protocol (IP) address, browser type, operating system, device screen resolution, referring URL, pages viewed, shopping cart session tokens, and security cookies required to keep your cart active and defend the store against automated bot attacks.

Sensitive payment card numbers and security codes are transmitted directly to encrypted payment processing gateways and are never stored in plain text inside Os Gear customer databases.

How Your Information Is Used

Personal information collected by Os Gear is used strictly for legitimate operational purposes, including verifying payment authorization, picking and packing your selected products, generating USPS or courier shipping labels, emailing order confirmations and tracking updates, answering support tickets, processing returns or reshipments, and complying with applicable tax and accounting rules.

Transactional emails regarding your order status, tracking number, password reset, or critical policy updates are sent as part of your purchase relationship. Promotional newsletters announcing storewide sales or new laboratory test reports are sent only to customers who opt in, and every promotional email contains a single click unsubscribe link.

Cookies and Essential Session Technologies

Os Gear uses essential first party cookies set by WordPress and WooCommerce to remember the items in your shopping cart, maintain your authenticated account session while moving between pages, and store your warehouse filter preferences. We also utilize security cookies to prevent cross site request forgery and unauthorized login attempts. You may configure your browser to block or delete cookies, though disabling essential session cookies will prevent the shopping cart and checkout pages from functioning properly.

Limited Sharing with Essential Service Providers

To fulfill your order, we share only the minimum required data with vetted operational partners. Delivery carriers receive your shipping name, street address, and phone number solely to deliver your parcel and provide tracking updates. Payment processors receive your billing details solely to authorize and settle your transaction. Each service provider is contractually bound to safeguard your data and prohibited from using it for any independent marketing purpose.

Data Retention, Encryption, and United States Privacy Rights

All traffic between your browser and osgearss.com is encrypted using TLS 1.3 security protocols, and customer databases are protected by strict access controls and encrypted backups. Order records are retained only as long as necessary to support warranty, reshipment, tax, and accounting obligations, after which inactive personal data can be anonymized or purged upon verified customer request.

Residents of the United States, including customers covered by the California Consumer Privacy Act and similar state privacy statutes, have the right to request disclosure of the personal information we hold about them, request correction of inaccurate account details, and request deletion of personal records not required for active legal or accounting compliance. To exercise your privacy rights, email info@osgearss.com or submit a request via our Contact page under the Privacy topic.