Returns and Refunds Policy

Thirty Day Return Eligibility Window

Os Gear stands behind the quality, purity, and packaging integrity of every item in our catalog. Customers in the United States may request a return on eligible unopened merchandise within thirty calendar days from the confirmed carrier delivery date. To qualify for a standard return, the item must remain in its original, factory sealed condition with all manufacturer security holograms, shrink wrap, blister seals, outer boxes, and batch labels completely intact and unaltered.

Proof of purchase from Os Gear is required for every return or replacement request. Providing your original order number or the email address used during checkout allows our support team to locate your transaction record immediately. Merchandise purchased through unauthorized third party sellers cannot be returned or refunded through our store.

Hygiene, Safety, and Final Sale Exclusions

Because pharmaceutical compounds, injectable vials, lyophilized peptides, oral tablets, and sterile syringes require strict contamination control and temperature stability, any product whose outer tamper evident seal, blister foil, or vial cap has been opened, punctured, or removed cannot be returned for restocking. This policy protects all customers by ensuring that no previously opened pharmaceutical or sterile item ever re enters active store inventory.

In addition, temperature sensitive HGH pens, reconstituted peptide vials, promotional free bonus items, gift certificates, and clearance items explicitly marked final sale on the product listing are not eligible for standard buyer remorse returns. However, if any item arrives damaged, defective, leaking, or materially different from what was ordered, it is fully covered under our replacement and refund guarantee regardless of category.

How to Request a Return Merchandise Authorization

Before sending any parcel back to our facility, contact Os Gear Support via the Contact page or by emailing info@osgearss.com with your order number, the product name, quantity, and the reason for your request. Our support specialists review return inquiries within one business day and issue a written Return Merchandise Authorization number along with the designated United States return warehouse address.

Please do not mail items back without an approved authorization number, as unscheduled parcels delivered to administrative offices or third party sorting hubs cannot be matched to your order record promptly. When returning an eligible unopened item due to personal preference or ordering error, the customer is responsible for return postage using a trackable shipping service. When a return or replacement results from our fulfillment error, transit breakage, or a verified quality defect, Os Gear covers all return and replacement shipping costs in full.

Damaged, Defective, or Incorrect Merchandise

Every order is inspected twice before leaving our warehouse, yet carrier mishandling can occasionally cause glass vial breakage or package crushing during transit. Please inspect your order promptly upon arrival. If you receive a broken vial, crushed blister pack, leaking container, or an incorrect compound, notify our support desk within seven calendar days of delivery.

Include your order number and clear photographs showing the outer shipping label, internal protective wrapping, and the affected product. Once verified by our quality team, we will immediately offer your choice of a free replacement shipment dispatched via priority courier, full store credit with a bonus courtesy allowance, or a complete refund to your original payment method.

Inspection Process and Refund Timing

Authorized returns are inspected by our receiving specialists within two to four business days of arrival at our designated return facility. Once inspection confirms that the returned merchandise remains unopened and factory sealed, or once a transit damage claim is approved via photographic evidence, our billing department processes the refund immediately.

Approved refunds are issued back to the customer original payment method or, when requested for cryptocurrency orders, transmitted to the customer verified digital wallet address at the full USD order value. Card refunds and bank credits typically post to customer statements within three to seven business days depending on the issuing financial institution. Original outbound shipping fees are refunded whenever the return or claim is due to store error, carrier loss, or defective merchandise.

Order Cancellations and Exchanges

Customers may cancel an unshipped order for a full one hundred percent refund by contacting support before the order receives a shipping label and enters carrier dispatch. If an order has already been handed over to the postal carrier, the customer may wait for delivery and initiate a standard thirty day return on unopened items. Customers wishing to exchange an unopened item for a different compound or brand may return the original sealed item for an immediate credit or refund and place a new order for the desired product.