Frequently Asked Questions
Detailed answers covering US Domestic vs International warehouses, order processing, payment methods, tracking, lab test verification, and our delivery guarantee.
Ordering and Warehouse Selection
What is the difference between US Domestic and International warehouse products?
Products labeled US Domestic are stored inside our United States fulfillment hubs and ship via domestic USPS Priority or Express services. Domestic parcels do not cross international borders, which eliminates customs clearance delays and delivers orders within two to five business days. International warehouse products ship directly from certified European and Asian pharmaceutical hubs and typically arrive within five to twelve business days with full tracking and reshipment protection.
Can I combine US Domestic and International brands in a single order?
Yes, you may add items from multiple warehouses to a single shopping cart. Because different warehouses dispatch from separate physical locations, items from different fulfillment hubs are packed and shipped in separate parcels with individual tracking numbers so your US Domestic items are never delayed by international transit times.
Is there a minimum order requirement on Os Gear?
Os Gear does not enforce a restrictive high minimum order threshold on standard catalog purchases. Customers can order single vials, tablet packs, or peptide kits as needed, while orders reaching one hundred fifty dollars in merchandise value automatically qualify for free standard US shipping.
Can I modify or cancel my order after placing it?
Yes, you can modify item quantities, update your delivery address, or cancel an order for a full refund by contacting our support desk before your parcel is packed and handed over to the postal carrier. Include your Order ID in your message so our fulfillment team can intercept the order immediately.
Payments, Pricing, and Discounts
What payment methods does Os Gear accept?
We accept major credit and debit cards, Zelle instant transfers, ACH and domestic bank wire transfers, and major cryptocurrencies including Bitcoin, USDT, Ethereum, and Litecoin. Complete payment instructions are displayed immediately during checkout and sent to your registered email address.
How does the Buy 3 Get 1 Free promotion work?
When you add three qualifying items from the same participating brand line to your cart, you qualify for a fourth item from that brand line at no additional cost. Promotions apply to single unit products and can be combined with our ten percent cryptocurrency checkout discount.
Are all prices shown in United States Dollars?
Yes, every product listing, shipping fee, tax calculation, and invoice total on Os Gear is displayed and billed exclusively in United States Dollars ($ USD) with zero hidden currency conversion fees.
Shipping, Tracking, and Discreet Packaging
How are orders packaged for privacy and protection?
Every parcel is packed in plain, unbranded outer corrugated boxes or padded mailers with zero external mention of Os Gear, pharmaceuticals, or product contents. Internal vials and ampoules are wrapped in multi layer bubble cushioning and sealed inside protective pouches to prevent breakage or liquid leakage during transit.
When will I receive my tracking number?
Once your payment is verified, your order enters warehouse packing within twenty four to forty eight business hours. As soon as the shipping label is generated, your tracking number is emailed to you and posted inside your My Account dashboard. Please allow up to twenty four hours for the carrier network to record the initial acceptance scan.
Authenticity, Returns, and Reshipment Guarantee
How can I verify that my products are genuine?
Every product includes manufacturer security codes on the packaging that can be verified on the official laboratory authentication website. In addition, we publish independent third party HPLC laboratory test certificates inside our product galleries and on our dedicated Lab Tests page.
What happens if my package is lost, delayed, or damaged in transit?
Every order shipped by Os Gear is covered by our delivery and reshipment guarantee. If a parcel is confirmed lost by the carrier or arrives with transit damage, simply contact our support desk with your order number and photos of the packaging within the policy window, and we will dispatch a free replacement shipment or issue an approved refund.